HospitalityExample
Bookings that fill tables, not inboxes
Example: a Kigali restaurant
The problem
Reservations came by phone and WhatsApp at all hours. Double-bookings happened, and no-shows left tables empty on busy nights.
What we did
- 2. Locate
Found that lost bookings and no-shows were the biggest revenue leak.
- 5. Automate
Set up an online booking system with automatic confirmations and reminders.
- 6. Learn
Reviewed booking data monthly to tune capacity on the busiest evenings.
The result
Reduced
No-shows
Gone
Double-bookings
Freed up
Staff time on the phone