Patient records the whole clinic can trust

The problem

Patient histories lived in paper folders. Finding a returning patient's file took time, and records were sometimes duplicated or misplaced.

What we did

1. 1. Profile

   Sat with front-desk and clinical staff to understand a real patient visit, start to finish.

2. 3. Unify

   Built one simple patient database with search, replacing the paper folders.

3. 4. Refine

   Streamlined check-in so reception captures the right details in under a minute.

The result